Refund policy

Because all of our products are custom-printed to order specifically for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

Damaged, Defective, or Incorrect Items
We want you to love your order! If your item arrives damaged, misprinted, or if you receive the incorrect product, please contact us at info@vibesandcurls.com within 30 days of receiving your package.

To help us process your request quickly, please include:
- Your order number
- A clear photograph showing the damaged or defective area

Upon verification, we will issue a free replacement order or a full refund to your original payment method immediately. You will not be required to return the defective item to us.

Packages Lost in Transit
For packages lost in transit, please report the issue to us within 30 days of the estimated delivery date. We will investigate with the carrier and send a free replacement package.

Address Errors & Failed Deliveries
Please double-check your shipping address before placing an order. If a package is returned to our print provider due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping the order.

Refunds
If a refund is approved, it will be automatically credited back to your original payment method within 5–10 business days.